Technical Processing Supervisor - San Juan Capistrano, CA - Wednesday - Sunday 4:00AM-12:30PM

Pay Range: $63,350 - $88,650 / year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful
candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

Supervise functions within Specimen Processing department, which may include one or more of the following: Specimen Processing, Referral Testing, Test in Question/Problem Resolution, Imaging/Microfilming. Responsible for overseeing the following activities, daily operations of Specimen Processing, all compliance training, training of personnel, monitoring Quality of the department(s), monitor and improve productivity.  Ensure maintenance of a safe, ergonomically sound, professional environment.  Know and understand all functions of the department. 

• Responsible for daily operations of department. 
• May have responsibility for Referral Testing, Imaging/Microfilming, Test In Question and some Client Service functions  
• Oversee safety, ergonomics, maintenance, and cleanliness of department  (including upgrades, repairs, etc) 
• Develop and implement Standard Operating Procedures for Specimen Processing in accordance with Quest Diagnostics guidelines.  
• Reviews Specimen Processing Standard Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.  
• Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director’s offices. 
• Ensures all Laboratory QA/QC documentation is complete and reviewed as required. 
• Ensure all employees meet Compliance Guidelines and Competency Testing. 
• Monitor incoming workflow from Logistics and make necessary changes to ensure adequate supply of specimens to technical departments 
• May supervise packing and shipping of specimens to other laboratories, in accordance with IATA regulations. 
• Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results. 
• Monitor special handling of Jeopardized Clients, Hospital Clients and Vital Specimens to ensure there are no mishandled specimen(s)/patient requisitions.  
• Establish and motivate a participative work environment that actively encourages and supports employee involvement.  
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff. 
• Track/enter time/attendance of employees. 
• Prepare month-end reports. 
• Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively.  
• Prepares schedules  for department employees, maintains adequate coverage for department 
• Oversee and ensure adequate supply inventory for department. 
• Ensure continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines. 
• Participate in the interview, selection and hiring of new employees. 
• Responsible for coaching, development and supervision of staff. 
• Ensures all employees receive adequate training and meet annual competency requirements 
• Monitor on-going performance of employees; provide corrective action and counseling as required.  Prepare and administer annual performance appraisals 
• Ensure fiscal responsibilities of the department are met.  This includes implementation of cost containment programs, management of overtime, participation in standardization initiatives and needs assessment for capital expenditures.   
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives. 
• Organize and lead projects both within the work group and with cross-functional groups. Meet all deadlines assigned by manager. May be required to give presentations within business unit. 
• Effectively work with Technical departments to resolve problems. Must have the interpersonal skills to gain cooperation with other departments, and foster continuous improvement. 
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner 
• Provide Technical Laboratory oversight in the absence of a Laboratory Supervisor. 
• Provide technical assistance to Specimen Processing staff. 
• All other duties as assigned. 

QUALIFICATIONS

Required Work Experience:  

Five years experience in a laboratory. 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

N/A

Knowledge:  

N/A

Skills:  

• PC skills, MS Office applications. 
• Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers. 

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS
Current state licensure, if applicable(Required)

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-59088

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.