Health Advisor Associate - Birmingham, AL - Monday - Friday (3) 8:00AM-5:00PM, (1) 8:00AM-8:00PM, (1) 11:00AM-5:00PM

This position works with other Health Advisors to solve problems and help identify effective solutions to healthcare barriers for patients.   

• Coaches members and provides an empathetic, non-judgmental environment to identify effective solutions to healthcare barriers.
• Works telephonically/electronically with members to manage their chronic condition
• Interface with member profile and data within Salesforce
• Develop rapport and relationships with individuals to increase self-efficacy
• Identify and solve barriers to individual’s health management
• Provide an above and beyond experience assisting members in locating various services, physicians, or resources
• Monitor data reported directly by members to create a personalized improvement
• Use KPIs to assess work performance
• Utilize strengths and interests to work on various projects within the company
• Being a champion for quality and continuous improvement

QUALIFICATIONS

Required Work Experience:

N/A

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

• Excellent problem-solving capabilities
• Excellent teamwork skills
• Proficiency in some of the following (not all are expected):
• Customer service
• One-on-one education/coaching
• Working knowledge of healthcare systems
• Prior experience with chronic condition management preferred
• Experience with patient communication in healthcare setting
• Hunger to learn and improve through professional development, continuing education opportunities, and national health coach training
• Ownership mentality
• Immigration or work visa sponsorship will not be provided

EDUCATION
Bachelor’s Degree(Required)
Master’s Degree

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-61054

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.