Lab Coordinator - AMP - Lewisville, TX - Monday to Friday (Rotational Weekends) - 8:30a.m.-5:00p.m.

The coordinator is responsible for providing general administrative support to the pathology and specialty pathology department(s) and will serve as the main contract for client communication and interaction for the department.

Pay Range: $22.43+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!

• Field phone calls from clients and route appropriately. Understand urgency and efficiency required for client communication
• Fax-e-mail correspondence to/from clients
• Develop, distribute and correlate findings from customer surveys
• Problem solves client service issues and ensures resolution has been reached
• Schedules client visits as appropriate regarding workflow and performance improvement opportunities
• Prepare and maintain Lab contact lists for clients and sales team
• Scan final reports to the Billing department
• Prepare and distribute consult cases. Monitor and track outside consults for completion and quality assurance.
• Prepare and distribute reports to pathologist
• File and maintain local slides and case packets
• Act as a resource for client related test requisitioning and use of web portal
• Prepare and distribute literature to clients regarding services offered
• Coordinate information between the pathology or specialty pathology department, Sales and referral locations
• Provides sales and service recovery resource to Sales team to include scheduling lunch meeting and travel arrangements for pathologist.

QUALIFICATIONS

Required Work Experience:

One year experience interfacing with clients

Preferred Work Experience:

• One year experience in a client services position environment, preferred
• Transcription experience, preferred

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

Strong customer service skills

EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-76910

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets