Project Manager - Cincinnati, OH - Monday - Friday 8:00AM-5:00PM

This position will lead and support a variety of projects supporting strategic growth opportunities, retention of key account customers, and regional objectives. They will lead projects and working teams to effectively initiate, plan, execute, monitor, and complete objectives. They will work closely with Commercial Sales as a liaison between all of Quest Diagnostics’ services. They will act as the operational point person for our new key accounts partnerships, assuring that they have a flawless startup. Operationally sound to include Laboratory Testing & Services, IT connectivity, Billing and Pricing, Patient Services, Logistics and/or Field Processing. Providing an overall outstanding experience as a new Quest Diagnostics customer during the transition from their previous laboratory.  

Pay Range: $75,000+ per year

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity  
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours 
• Opportunities for career advancement  
• Training provided! 

• Develop a strong working relationship with all functional leaders and stakeholders. 
• Owns projects, including timeline, deadlines, resource constraints, and deliverables / results.   
• Shifts between the big picture and the small-but-crucial details.  
• Leverages project management skills and capabilities to take projects from ideation to completion by identifying key milestones, and deliverables while identifying risk mitigation plans. 
• Work with SAEs – Strategic Account Executives, when target customers have been identified.  Learn from all parties involved what the value proposition is that has been presented to that customer as well as their key needs to assure a seamless transition.  Understand all aspects of the Customer from the SAE, ESD, Sales Director, Commercial Sales Representative, TSS, Billing and Patient Service perspective. 
• Evaluate all information received and create a start-up plan based on what is learned.  That plan will include a key communication strategy, including leading regular calls during the client set up and launch process with other key leaders to assure our operational readiness.   
• Analyze any chronic service failures to identify root cause and interact with functional group to develop initiatives designed to improve service levels and prevent reoccurring defects.  
• Review the timeliness of the functional group’s response.   
• Present recent achievements, ongoing activities, and performance to established goal(s) at regional meetings. 
• Ensure total compliance with all company policies and government regulations.  
• Maintains required documentation.  
• Leads projects through issues, roadblocks, and problems, guides partners to perform through issues and constraints. 
• Acts as a change agent to drive teams toward success. 

QUALIFICATIONS

Required Work Experience:  

• Work Experience: Minimum of 5-7 years of successful project management or customer service experience. 
• Must have a strong understanding of clinical laboratory operations and the onboarding process. 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

Ability to sit or stand for long periods of time 

Knowledge:  

• Broad understanding of the laboratory business and its service requirements 
• Strong Understanding of our Laboratory Products and Services to include:  
• Information Technology knowledge to include: Quanum experience and Interface exposure. 
• Pre-analytical, analytical and post-analytical process understanding including specimen requirements and processes. 

Skills:  

• Direct customer contact skills. 
• Proven Project Management Skills 
• Excellent interpersonal, customer service and communication skills, including the ability to communicate complex issues clearly and concisely. 
• Demonstrated effective, strong writing and composition skills. 
• Strong organizational and prioritization skills. 
• Demonstrated Ability to work effectively in a team environment 
• Proven problem-solving skills with the ability to develop appropriate resolutions. 
• Strong, effective presentation skills in group setting. 
• Demonstrated ability to influence and create change. 
• Action Oriented. 
• Customer Focused. 
• Functional / Technical Skills. 
• Decision Quality. 
• Interpersonal Savvy. 
• Composure. 
• Strong PC and QLS system skills including experience with word processing, spreadsheet, and database applications (MS Word, Power Point, Excel, Access) 

EDUCATION
Bachelor’s Degree

LICENSECERTIFICATIONS
QMS Bronze Certification (Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2025-82106

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets