Quality Assurance Representative - Eso - Cleveland, OH - Monday - Friday 8:00AM-5:00PM

This position coordinates Quality Assurance activities in the assigned testing department. Incumbent will review regulatory processes and policies in accordance with company policy, state, and federal requirements. Position will also support inspection readiness at all times.

Pay Range: $36.00+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours 
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity  
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours 
• Opportunities for career advancement  
• Training provided!

• Supports compliance with all applicable regulatory agencies and company policy.
• Coordinates compliance with applicable regulations through documentation, audits, and corrective action. 
• Performs preliminary review of all departmental quality records. Collaborates with management in the testing department to investigate and resolve nonconformances. 
• Audits training and competency program for assigned testing department. Trains staff in assigned department on Quality Assurances policies and procedures.
• Coordinates departmental internal and external proficiency testing activities.
• Supports compliance with document control policies for all procedures and related documents used in the assigned testing department’s quality program.
• Assists with internal and external audits. Performs audits in assigned department and other departments as directed. 
• Promotes continuous quality improvement by collaborating with management to implement standardization and process improvement.
• Performs special projects as assigned.
• Actively participates as a member of the Quality Improvement Team.

QUALIFICATIONS

Required Work Experience:  

• At least 6 years of progressive laboratory experience. 

Preferred Work Experience:  

• N/A

Physical and Mental Requirements:  

• This position may require long periods of sitting and lifting items up to 10 pounds.

Knowledge:  

• Demonstrates knowledge of current company policies and procedures. 
• Demonstrates knowledge of current local, state and federal requirements 

Skills:  

• Demonstrates leadership skills through accountability, integrity, and collaboration in daily tasks.
• Demonstrates initiative and strong problem-solving skills.
• Communicates with employees in a manner that creates an informed, positive environment.
• Facilitates efforts to work with others in a way that promotes teamwork and change.
• Projects a positive, professional demeanor.
• Proficiency in computer skills using Windows based software (Word, Excel, etc.). 
• Other computer skills such as statistical analysis and laboratory information system helpful.

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS
ASCP Certification (preferred)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2025-82962

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.