Schedule coordination, general supervision of all Pre-Analytical Assistants, providing input to supervisors for performance review and disciplinary action. May also conduct process and compliance audits. Typically leads 8 - 12 employees. May be responsible for performing all duties listed below in the absence of a supervisor. 

• Demonstrates a proficiency and understanding of all job duties in Tech Ops department. 


• Troubleshoot complex problems as they apply to their job. 


• Familiar with unusual requests, and be able to resolve or refer them appropriately. 


• Assist the supervisor(s) in prioritizing work assignments.  


• Assures optimum utilization of human resources and that all job responsibilities are addressed for each shift. Including staffing for weekends and holidays. 


• Assist the Supervisor(s) in monitoring the production and activity of employees in order to meet departmental deadlines. 


• Assist the Supervisor(s) in the coaching for improved performance, providing appropriate feedback to all PAA’s and maintaining a positive work environment. 


• Assist all PAA’s in proper specimen handling selection, equipment maintenance, and problem resolution. 


• Answers and clarifies all employee questions (including laboratory personnel) regarding processing. Must be able to work effectively with the technical departments to resolve problems and gain cooperation. 


• Provides appropriate feedback to supervisor(s) when problems arise. Make suggestions and recommendations to enhance workflow. 


• Completes appropriate shift paperwork, setting up for production, and ensuring their staff has cleaned up at the end of the shift. 


• Helps to keep department overtime to a minimum. 


• Monitors supply inventory, ordering supplies as needed. 


• Repairs and maintains department equipment and notifying appropriate personnel when repairs beyond the general scope are required. 


• Assist in or performing all training, cross-training and department auditing functions as assigned by the supervisor(s). 


• Complies with and assists supervisor(s) in ensuring that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to. 


• Perform all other job duties as assigned. 

QUALIFICATIONS

Required Work Experience:  

3 years experience in a laboratory environment. 

Preferred Work Experience:  

Specimen Processing or Tech Ops experience preferred. 

Physical and Mental Requirements:  

N/A

Knowledge:  

Medical background preferred which includes medical terminology applicable to a clinical laboratory. 

Skills:  

N/A

EDUCATION
High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.