This position assists the department supervisors by performing combinations of the following activities: Schedule coordination, general supervision of all Specimen Technicians, providing input to supervisors for performance review and disciplinary action. The Group leader typically leads 8 - 12 employees, is involved in process and compliance audits and may be responsible for performing duties listed below.  Priority consideration given to internal candidates for this position.  

• Demonstrates a proficiency and understanding of all job duties in Specimen Processing department 


• Strong troubleshooting and problem resolution skills; ability to work effectively with the technical departments to resolve problems  and gain cooperation as needed 


• Assists all SPT’s in proper test selection and problem resolution 


• Answers and clarifies employee questions (including laboratory personnel) regarding processing 


• Provides appropriate feedback to supervisor(s) when problems arise.  


• Completes appropriate shift paperwork, setting up for production, and insuring that their staff  has cleaned up at the end of the shift 


• Monitors supply inventory, ordering supplies as needed 


• Repairs and maintains department equipment notifying appropriate personnel when repairs beyond the general scope are required 


• Assists in or performing all training, cross training and department auditing functions as assigned by the supervisor(s) 


• Perform all other job duties as assigned 


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• In addition to above, the group leader may assist the supervisor(s) in the following: 


• Prioritizing work assignments 


• Monitoring production and activity of all SPT’s in order to meet departmental deadlines 


• Coaching for improved performance by providing appropriate feedback  and maintaining a positive work environment 


• Ensures effective employee utilization through workforce planning to include staffing weekends and holidays 


• Makes suggestions and recommendations to enhance workflow 


• Helps manage department overtime 


• Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to 

QUALIFICATIONS

Required Work Experience:  

Internal candidates minimum of one year in SPT III/related role 

Preferred Work Experience:  

• 3 years experience in a laboratory environment with Specimen Processing experience preferred.  


• Medical background preferred which includes medical terminology applicable to a clinical laboratory 

Physical and Mental Requirements:  

• Performs multiple tasks simultaneously and with interruptions, physical and mental stress 


• Works in a biohazard environment and practices good safety habits  


• Able to sit or stand for long periods 

Knowledge:  

N/A

Skills:  

• PC skills including the ability to run reports & use to  manage workflow; real-time thru-put 


• Maintains confidentiality at all times. Will have access to overall employee performance, may have knowledge of disciplinary actions up to, and including termination. 


• Demonstrates leadership by example, exhibiting good attendance, good decision making, and keep the team on task 


• Demonstrates strong interpersonal skills that foster a positive environment 


• Demonstrates flexibility and adaptability 


• Drives frequent employee interaction on the floor providing feedback, coaching, and guidance  


• Demonstrates excellent communication skills and ability to answer questions with both  internal and external clients 


• Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures 


• Works under pressure and assists department in maintaining productivity and quality goals 


• Ability to diffuse tense situations and applies good judgment when making decisions and resolving problems 

EDUCATION
High School Diploma or Equivalent

LICENSECERTIFICATIONS

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.