Automation Operator Representative - Marlborough, MA (Evening Shift) Monday to Friday 7:00pm-3:00am with Rotational Weekends  

Automation Specialist coordinates implementation and operations issues for automated sorting and aliquoting instruments within the Technical Operation department, which may include, but are not limited to, the following: 

• Daily operation of front-end automation instruments [sorters and aliquoters] for all workcycles. 
• Supports general specimen flow and delivery to Technical Departments and Manual Technical Operations 
• Coordinates communication for the BU with the vendor to identify, document and resolve problems and issues. 
• Work in partnership with Specimen Management, Technical, and Biomedical Engineering  
• Effectively communicate up and down stream of the specimen flow 
• Ensure that all maintenance, hardware and software changes are documented as required 
• Complete all Compliance Training for their position within Technical Operations. 
• Coordinate National Quality Assurance and College of American Pathologists requirements for Technical Operations [Manual and Automated].  
• Know and Understand all Functions of the Department 
• May be actively involved in special projects 
• Track and report metrics required for monitoring productivity, defects and maintenance including control charts where applicable. 

Pay Range: Minimum of $26.64+ per hour; Employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. 

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

• Responsible for daily operations of automation. 
• Oversee 5S/Visual Management of  automation work cell (including data display, flow management, continuous improvement, etc) 
• Develop and implement Standard Work/Operating Procedures for Technical Support in accordance with Quest Diagnostics guidelines.  
• Reviews Technical Operations Standard Work/Operating Procedure Manual on an annual basis and ensures departmental compliance. Identifies need for revisions and/or additional SOP’s as indicated.  
• Ensures all Laboratory QA/QC documentation is complete and reviewed as required. 
• Ensures integrity of specimens sent to Technical Departments meet the criteria necessary to provide accurate and timely results. 
• Work in a participative manner that actively encourages and supports employee involvement.  
• Disseminate all essential information in a timely manner, using various forms of communication to all departmental staff. 
• Prepare month-end reports. 
• Investigates/resolves and responds effectively in a timely manner to internal and external customer complaints.  
• Oversee and ensure adequate supply inventory for department. 
• Participate in the interviewing and training of new employees. 
• Monitor costs associated with automation operations [parts, service and consumable supplies].    
• Participate on Six Sigma projects and Process Improvement Teams, or other initiatives to meet business unit objectives. 
• Organize and lead projects both within the work group. Meet all deadlines assigned by supervisor.  May be required to give presentations within department. 
• Effectively work with Specimen Management, BME staff, and Technical Departments to resolve problems. 
• Excellent organization, communication, and interpersonal skills; is able to manage concerns of internal and external customers in a professional manner. 
• Demonstrates the knowledge and understanding of automated instruments following training. 
• All other duties as assigned 

QUALIFICATIONS

Required Work Experience:  

N/A

Preferred Work Experience:  

• Previous automation experience  and comfort with automation preferred 
• Three years experience in a clinical laboratory preferred 
• Medical or production background preferred 

Physical and Mental Requirements:  

Ability to sit or stand for long periods of time 

Knowledge:  

Demonstrated aptitude for operating and trouble shooting highly automated instruments [able to distinguish hardware vs software or combined causes for malfunctions]. 

Skills:  

• Flexible with schedule 
• Excellent organization, communication and interpersonal skills, and interact effectively with internal and external customers. 
• Work effectively in fast paced environment with multiple priorities 
• Act in a professional manner at all times. 
• PC skills, MS Office applications, especially Excel 

EDUCATION
Associates Degree

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2025-89514

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.